Shipping policy
Shipping Information
At IQ Pouch, we are dedicated to delivering your favorite pouches with efficiency and care. Please review our shipping policy to understand our procedures and timelines.
1. Processing Time
- Orders placed before 1 PM EST will be processed the same day.
- Orders placed after 1 PM will be processed within the next business day (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. USA Shipping Rates and Estimates
We offer various shipping options to accommodate your needs. Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: 2-4 business days, Free for orders over USD$40, otherwise USD$4.90-$9.90 depending on your order weight.
3. Canada Shipping Rates and Estimates
- Standard Shipping: 2-4 business days, Free for orders over CAD$58/AUD$58, otherwise CAD$11/AUD$11 flat fee.
4. International Shipping
- Other countries we currently ship to are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Romania, Slovakia, Slovenia, Spain, Sweden & United Kingdom. The delivery will be automatically calculated at checkout and based on your location and order weight.
- Delivery times may vary based on destination and customs procedures.
5. Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.
6. Shipping Addresses
Please ensure that all shipping information is correct. IQ Pouch is not responsible for orders delivered to incorrect addresses provided by the customer.
7. Shipping Restrictions
- Some items may have specific shipping restrictions due to regulations and laws.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at info@iqpouch.com within 7 days of the expected delivery date.
9. Customs, Duties, and Taxes
IQ Pouch is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
10. Returns and Exchanges
Please refer to our Return Policy for information on how to return or exchange an item.
11. Contact Us
If you have any questions about our shipping policy, please contact us at info@iqpouch.com